感動服務力 [DVD] [錄影資料] : 提升顧客滿意服務,創造佳績 = Touching service! improving customer : satisfaction and profitabilit / 許永政主講
男人!管好你的臉 / 村澤博人著 ; 郭勇譯
Update! [DVD] [錄影資料] : 換個新觀念,重新改寫職場競爭力 = Update! maximizing your work competency with new ideas / 許永政主講
抱怨是金 [DVD] [錄影資料] : 輕鬆做好顧客抱怨處理 = Complaints are golden! dealing with customer complaints in an easy way / 許永政主講
董事長給OL的第一堂課 = For young office lady / 王寶玲著