吃出錢途 [電子資源[電子書] : 5W1H,教你吃一頓飯賺到翻倍業績 / 吳睿穎著
應酬, 讓你薪水三級跳 / 吳睿穎著
抱怨是金 [DVD] [錄影資料] : 輕鬆做好顧客抱怨處理 = Complaints are golden! dealing with customer complaints in an easy way / 許永政主講
Update! [DVD] [錄影資料] : 換個新觀念,重新改寫職場競爭力 = Update! maximizing your work competency with new ideas / 許永政主講
感動服務力 [DVD] [錄影資料] : 提升顧客滿意服務,創造佳績 = Touching service! improving customer : satisfaction and profitabilit / 許永政主講