Customer satisfaction evaluation : methods for measuring and implementing service quality / by Evangelos Grigoroudis, Yannis Siskos

• 作者： Grigoroudis, Evangelos.
• 其他作者：
  • Siskos, Yannis.
  • SpringerLink (Online service)
• 其他題名：
  • Springer eBooks
  • Methods for measuring and implementing service quality
• 出版： Boston, MA : Springer Science+Business Media, LLC 2010
• 叢書名： International series in operations research & management science ,139
• 主題： Consumer satisfaction--Evaluation--Statistical methods. , Consumer satisfaction--Evaluation--Data processing. , Marketing research--Statistical methods. , Economics/Management Science. , Operations Research, Mathematical Programming. , Operations Research/Decision Theory. , Business/Management Science, general.
• ISBN： 9781441916402 (electronic bk.) 、 9781441916396 (paper)
• URL： 電子書
  
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• 系統號： 005161117 | 機讀編目格式