Spanish and English in U.S. service encounters / Laura Callahan
- 作者： Callahan, Laura.
- 出版： New York, NY : Palgrave Macmillan 2009
- 主題： Hispanic Americans--Languages , Linguistic minorities--United States , Language in the workplace--United States , Service industries workers--United States--Language , Code switching (Linguistics)--United States , Language awareness--United States
- ISBN： 9780230619104 (Eelectronic bk.) 、 023061910X (Eelectronic bk.)
- URL：
access to fulltext (Palgrave)
- 一般註：Description based on print version record
- 書目註：Includes bibliographical references (p. [275]-284) and indexes Service encounters involve communication between strangers. Communication - or, at times, miscommunication - between strangers who come from different groups can foster the formation of stereotypes. This is therefore an area of particular relevance for investigation. Using serviceencounters as a vehicle, Callahan examines Spanish as social capital in the United States, focusing on who may use this language and under what circumstances. This book contributes to an examination of Spanish inthe United States as a language of selected uses and selected users, along with the factors that can influence United States Latinos acceptance of its use by other Latinos and by non-Latinos
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讀者標籤：
- 系統號： 005162753 | 機讀編目格式
館藏資訊
Service encounters involve communication between strangers. Communication - or, at times, miscommunication - between strangers who come from different groups can foster the formation of stereotypes. This is therefore an area of particular relevance for investigation. Using service encounters as a vehicle, Callahan examines Spanish as social capital in the United States, focusing on who may use this language and under what circumstances. This book contributes to an examination of Spanish in the United States as a language of selected uses and selected users, along with the factors that can influence United States Latinos acceptance of its use by other Latinos and by non-Latinos.
內容註
Reciprocal and non-reciprocal language use -- Workers report on their language use -- Observing workers language use -- Codeswitching in service encounters -- A comparison of service encounters in person and over the telephone -- Conclusions and implications