Empowerment [electronic resource] : HR strategies for service excellence / Conrad Lashley.
- 作者： Lashley, Conrad.
- 其他作者：
- 其他題名：
- The hospitality, leisure and tourism series
- 出版： Oxford ;Boston : Butterworth/Heinemann 2001.
- 叢書名： The hospitality, leisure and tourism series
- 主題： Customer services--Management. , Service industries--Management , Service industries--Quality control. , Electronic books
- ISBN： 0750652446 、 9780750652445
- URL：
An electronic book accessible through the World Wide Web; click for information
- 一般註：Electronic reproduction. Amsterdam : Elsevier Science & Technology, 2009.
- 書目註：Includes bibliographical references (p. [277]-293) and index.
-
讀者標籤：
- 系統號： 005163830 | 機讀編目格式
館藏資訊
摘要註
'Empowerment: HR strategies for service excellence' shows managers and students the importance of empowerment as part of human resource strategy. It provides a critical perspective of this established vital management technique, identifying factors that will lead to a win: win situation for all concerned. When successfully incorporated as part of HR strategy, empowerment can: * enable organizations to gain commercial and competitive advantage * become more flexible * improve employee commitment * use the skills of individual employees to best advantage and enhance personal capabilities. 'Empowerment: HR strategies for service excellence' uses case studies from companies such as McDonalds, TGI Fridays and Harvester Restaurants to build a picture of empowerment of service employees in context, illustrating how different forms of empowerment are employed and different working arrangements are practiced. A well-established and proven management technique Empowerment as a vital part of HR Strategy International industry case studies.
內容註
Employee empowerment: a framework of analysis; The psychology of empowerment; The relational dimension of empowerment; Forms of empowerment through participation; Forms of empowerment through involvement; Forms of empowerment through commitment; Forms of empowerment through delayering; Changes in working arrangements; Feeling empowered; Improved business performance; Empowerment and service quality management; Employment strategy and the service organization; Empowerment: another flash in the panaceas?