Marketing communications in tourism and hospitality [electronic resource] : concepts, strategies and cases / Scott McCabe.
- 作者： McCabe, Scott.
- 其他作者：
- 其他題名：
- Marketing communications in tourism & hospitality
- Hospitality, leisure, and tourism series.
- 出版： Amsterdam ;Boston : Butterworth-Heinemann 2009.
- 叢書名： Hospitality, leisure, and tourism
- 主題： Communication in marketing , Hospitality industry--Marketing. , Tourism--Marketing. , Electronic books
- 版本：1st ed.
- ISBN： 0750682779 、 9780750682770
- URL：
An electronic book accessible through the World Wide Web; click for information
- 一般註：Electronic reproduction. Amsterdam : Elsevier Science & Technology, 2009.
- 書目註：Includes bibliographical references and index.
-
讀者標籤：
- 系統號： 005164039 | 機讀編目格式
館藏資訊
摘要註
The rapidly changing context of the modern tourism and hospitality industry, responding to the needs of increasingly demanding consumers, coupled with the fragmenting nature of the marketing and media environment has led to an increased emphasis on communications strategies. How can marketing communication strategies meet the changing and challenging demands of modern consumers, and maintain a company's competitive edge? Marketing Communications in Tourism and Hospitality: concepts, strategies and cases discusses this vital discipline specifically for the tourism and hospitality industry. Using contemporary case studies such as South African Tourism, Travelocity and Virgin Trains, it explains and critiques the practice and theory in relation to this industry. Combining a critical theoretical overview with a practical guide to techniques and skills, it illustrates the role that communications play in the delivery and representation of hospitality and tourism services, whilst developing practical skills needed to understand, interpret and implement communications strategies within a management context. This systematic and cohesive text is essential reading for hospitality management students, and an invaluable resource for marketing practitioners in this growing area. . Aids understanding of how marketing practice specifically relates to the business of hospitality and tourism. . Provides a clear overview of the underlying theories of communication to help develop skills and contribute to effective marketing. . Uses detailed and extensive international case studies, to illustrate the theories and show good practice.
內容註
Positioning Marketing Communications for Tourism and Hospitality; Communications Theory and Applications; The Marketing Communications Environment; Consumer Roles in Marketing Communications; Marketing Communications and Organisational Strategy; Segmentation, Targeting and Positioning; Marketing Communications Planning; Advertising Strategies for Tourism and Hospitality; Other Communication Strategies; Interactive and E-communications Issues and Strategies; Conclusions and Future Issues in Marketing Communications. Positioning marketing communications for tourism and hospitality Communications theory and applications The marketing communications environment Consumer roles in marketing communications Marketing communications and organisational strategy Segmentation, targeting and positioning Marketing communications planning Advertising strategies for tourism and hospitality Other communications strategies Interactive and E-communications issues and strategies Conclusions and future issues in marketing communications.