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The art of communication in nursing and health care : an interdisciplinary approach / Theresa Raphael-Grimm

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內容註

Encounters -- Mindfulness -- Empathy -- Listening -- Words -- Patients' emotions -- Time -- Boundaries -- Biases -- Clinician emotions -- Mistakes and apologies -- Hope and bad news -- Grief -- Expressing condolences -- Disgust -- Difficult encounters -- Somatic complaints -- Clinician conflict -- Substance abuse -- Cultivating mindfulness

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