飯店客房英語 = English for Housekeeping / Robert Majure作 ; 羅竹君譯
商用英文書信快速上手 = Business English writing / 范紅主編
商用英文書信快速上手 = Business english writing / 范紅著
進度報告 [DVD] [錄影資料] = A report on progress ; 圖表和趨勢 = Graphs and trends ; 顧客問卷調查 = A customer survey
還有其他事情嗎? [DVD] [錄影資料] = Any other business ; 附議!附議! = Hear!hear! ; 有哪些因應方案? = What are the options?